01 · Services / Tickets
The inbox that
sorts itself.
Triage, prioritization, routing and first-line replies for customer and internal requests, plugged into your helpdesk.
Agent · live session
assia.agent · prod · live14:02:34
14:02:31triageTicket #4821 → priorité haute · facturation
14:02:31crmContact Lévesque mis à jour · 3 champs
14:02:32replyBrouillon envoyé à carole.l@…
14:02:33extractFacture-juin.pdf → 14 lignes extraites
14:02:34routeDemande visite → calendrier J-F · 19h
operator-bot · prod · live
−80%
triage time
−65%
first reply time
+24%
avg CSAT
24/7
coverage
The problem
You pay people to read emails and click.
Support teams spend too much time triaging, prioritizing, routing, opening tickets and copy-pasting. Intelligent resolution comes after.
60%
of support time goes to triage
4 min
to classify one ticket
Evenings
when queues overflow
How it works
Four steps. Always visible.
01
Capture
The agent sees every request as it lands.
02
Understanding
Intent, urgency, sentiment and useful data are extracted.
03
Action
Routing, reply drafting and ticket enrichment.
04
Loop
Correct once, the agent learns the rule.
Integrations
Wired into your tools. Not another silo.
Zendesk
Freshdesk
Intercom
HubSpot
Front
Outlook
Gmail
Slack
Teams
Twilio
Aircall
Webhook
“Four weeks after launch, we cancelled the evening shift. The agent answers at night, we sleep.”
Marc-André L.
Director — Real estate, Montreal
90-day results
Tickets/day handled auto.480
First reply time2 min 40 s
Human escalations8%
Hours recovered64 h/sem
FAQ
Frequent questions. Clear answers.
5 weeks on average: 1 week of audit and scoping, 3 weeks of build, then 1 week of progressive rollout.
Other services
How much is your inbox costing you, exactly?
30 minutes to quantify it and see what is recoverable.