02 · Services / Assistance
Your support, open
around the clock.
An agent that understands, replies and escalates at the right moment, in your brand voice, in French and English.
Agent · live session
assist-botonline
client
Bonjour, puis-je modifier mon rendez-vous de demain?assistance-bot · prod · live
24/7
availability
−72%
resolution time
92%
solved without human
2 lng
fr · en
The problem
Customers ask the same questions at 7pm, 11pm, Sunday.
The same questions cycle every week. Outside business hours, you lose the customer or they wait until Monday.
68%
of questions are recurring
11 h
avg delay without support
1/3
of leads lost after hours
How it works
Four steps. Always visible.
01
Listen
Across chat, email, WhatsApp or form.
02
Reply
The agent pulls from policies and knowledge bases.
03
Act
It updates records, schedules and triggers approved workflows.
04
Escalate
Out of scope, it hands off with full context.
Integrations
Wired into your tools. Not another silo.
Intercom
Drift
Crisp
WhatsApp
Messenger
Webchat
HubSpot
Salesforce
Notion
Confluence
Stripe
Calendly
“Monday morning, no more 200-email backlog. The agent handled them Friday night.”
Sophie T.
President — Professional services
90-day results
Conversations/wk1 240
Avg resolution4 min 12 s
Human escalations8%
CSAT post-agent4,7/5
FAQ
Frequent questions. Clear answers.
5 weeks on average: 1 week of audit and scoping, 3 weeks of build, then 1 week of progressive rollout.
Other services
How many customers wait until Monday morning because nobody answered Friday?
Free audit to quantify the cost of waiting.